AUSTIN, Texas, January 15, 2026 (GLOBE NEWSWIRE) — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global innovator of customer experience (CX) technology and services for AI-enhanced CX, was honored with a coveted Gold award at the Brandon Hall Group Technology Excellence Awards™ in the Best Advances in Generative AI Learning Solution category for Learning Wizards Suite.
“Our technology awards are based on a rigorous evaluation framework that measures true innovation, functional excellence and quantifiable business impact. This year’s recognized solution providers and organizations reflect the highest standards in the industry and demonstrate how technology can accelerate capabilities, efficiencies and results.” said Mike Cooke, Chief Executive Officer of Brandon Hall Group.
The 2025 Brandon Hall Group Technology Excellence Awards™ recognize work in learning and development, talent management, talent acquisition, human resources, sales enablement, the future of work and education technology.
“Winning Gold at the Brandon Hall Awards is a testament to how we are redefining learning through innovation,” says Julie Stone, TTEC’s Chief Learning Officer. “By combining cutting-edge remote technology with our proprietary learning prompts and knowledge graphs, which are based on learning science, we create end-to-end, AI-driven curricula focused on building the skills that drive real business results. This recognition validates our commitment to delivering transformative learning experiences at scale.”
TTEC’s award-winning entry, Learning Wizards Suite, is a proprietary AI-powered learning design ecosystem that significantly reduces development time and improves design quality. Key features include:
- AI-powered learning design – accelerates needs assessment and skills mapping.
- Human-in-the-loop approach – guarantees quality and consistency.
- Measurable business impact – faster development, better design, aligned results.
“The Learning Wizards Suite represents a leap forward in AI-enabled learning design: it combines speed, scientific accuracy and human supervision to deliver measurable impact on both learning outcomes and business performance,” said Dominik Rus, TTEC’s Global Head of Learning Science, Innovation, and Technology.
Award winners will be honored at Brandon Hall Group’s HCM Excellence Conference, February 9-12, 2026, at the Hilton West Palm Beach, Florida.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global innovator in customer experience (CX) technology and services for AI-enabled digital CX solutions. TTEC’s results-driven solutions serve iconic and disruptive brands and span the entire enterprise, touching every virtual interaction channel and improving every step of the customer journey. Leveraging next-generation digital technology, the company’s TTEC Digital business designs, builds and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, technical support, back office and fraud prevention services. Founded in 1982, the company’s singular obsession with CX excellence has delivered industry-leading customer, customer and employee satisfaction scores around the world. Operating on six continents, the company’s employees bring technology and humanity together to deliver satisfied customers and differentiated business results. For more information visit us at ttec.com.
Media contact
Meredith Matthews
Meredith.matthews@ttec.com
